1. Launch Outlook
2. TOOLS | E-MAIL ACCOUNTS | “View or change existing directiories or address books | NEXT
3. Outlook Adress Book | CHANGE
4. Under Outlook Adress Book, click Contacts:Mailbox – MailboxName, and then click FILE AS (SMITH, JOHN)
5. Click CLOSE and then FINISH

Verify that the newly created contacts are filed in “last name, first name” order:
1. TOOLS | OPTIONS | PREFERENCES | CONTACT OPTIONS
2. In the Conatct Options dialog box, click LAST, FIRST in the Default “File As” order list. After that click OK.
3. Restart Outlook

If you want to display a particular contact in a different order than the rest of the Contact list,
you can modify the File As field for individual entries. For example, you may want to sort some contacts by the Company field. To do so, double-click the contact that you want to modify, click the DOWN ARROW key in the File As field to open the list of options, and then click the option that you want

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